When a customer has a tire blowout on your rental trailer, who should pay for it? It's one of the biggest debates among rental owners. I explain why I believe customers should be responsible for tire damage, and how I use Discount Tire's replacement certificates to save them hundreds of dollars.
I also share a real situation with a rental customer all the way in California, what causes run-flat damage and heat rings, why customers often don't realize they're on underinflated tires, and how good customer service can turn a bad situation into a five-star review.